This policy explains the default deposit, cancellation, rescheduling, refund, and dispute rules for payments facilitated through Affichr.
Affichr is a software provider. Affichr is not the tattoo artist, studio, salon, merchant of the appointment service, intermediary, escrow agent, broker, payment custodian, or guarantor of a deposit, refund, appointment, design, consultation, or service outcome.
Unless checkout or a provider-specific notice says otherwise, deposits are paid for real-world services provided by the artist, studio, or salon. Affichr may help generate a payment link, transmit booking information to Stripe or another payment processor, record payment status, send notifications, and provide tools that let the provider manage refunds. Those tools do not make Affichr responsible for the provider's cancellation policy, refund decision, appointment attendance, service quality, pricing, taxes, licensing, safety practices, or compliance duties.
Affichr support can help with platform access, technical issues, payment records available in the app, and routing a request to the relevant workflow. Affichr generally cannot approve a refund, override a provider's clearly disclosed policy, or resolve a service dispute for the provider, except where required by law, payment processor rules, platform security obligations, fraud prevention, or an Affichr-administered account action.
Deposits help confirm that a client intends to attend an appointment and help compensate the provider for preparation, design work, consultation time, and reserved calendar time if the appointment does not proceed.
Deposit amounts, currencies, cancellation windows, and refund rules may vary by artist, studio, salon, service type, location, or booking flow. Clients should review the terms shown before paying and contact the provider directly if anything is unclear.
If the provider cancels a confirmed appointment, or a refund is required by law, the deposit should be refunded to the original payment method where the payment was processed through Affichr.
If the client attends the appointment as scheduled, the deposit is normally applied against the total session cost unless the booking terms state otherwise.
If the provider allows rescheduling, the deposit may be transferred to a new date subject to the provider's availability and the policy shown at booking.
A deposit may be forfeited for late cancellation, no-show, arriving unfit for service, major scope changes, or false information, subject to the provider's policy and applicable law.
Unless the provider's booking terms say otherwise, a deposit may be non-refundable in the following circumstances.
If a client cancels inside the cancellation window shown at booking, the provider may retain the deposit. Affichr supports configurable cancellation windows, and the app default may differ from the provider's published policy.
If a client does not attend a scheduled appointment and does not provide reasonable notice, the provider may treat the appointment as a no-show and retain the deposit according to its policy.
If the client arrives in a condition that prevents the provider from safely or lawfully performing the service, including intoxication, missing consent, contraindicated health information, age or identity issues, or a skin condition affecting the service area, the provider may refuse service and retain the deposit where allowed.
If the client materially changes the requested service, design, placement, size, timing, or scope after a deposit has been paid, the provider may retain the deposit for work already completed and may require a new deposit for a new booking.
If an appointment cannot proceed because the client provided false, incomplete, or misleading booking, age, identity, consent, or health information, the provider may retain the deposit where allowed by law.
Rescheduling is subject to provider availability and the booking terms shown to the client. Affichr may provide tools for clients to request a reschedule, but a reschedule is not guaranteed until accepted by the provider. Clients should not assume that moving a booking inside Affichr changes the provider's cancellation window, preparation work, or refund policy unless the provider confirms it.
Where no provider-specific terms are shown, a common baseline is that the client should request a reschedule at least 48 hours before the appointment and apply the transferred deposit within 90 days. Providers may use different rules if they clearly disclose them and comply with applicable law.
If the provider initiates a reschedule, the client's deposit should remain available for the rescheduled appointment or be refunded if the provider cannot offer a reasonable alternative.
If the provider cancels a confirmed appointment and does not provide an acceptable rescheduling option, the client is generally entitled to a refund of the deposit paid for that appointment, unless a different remedy is required or allowed by applicable law.
Provider cancellations are the provider's responsibility. Affichr is not responsible for indirect or additional costs caused by a provider cancellation, such as travel, accommodations, time off work, childcare, lost wages, or replacement services.
If a payment was processed through Affichr and Stripe, refunds are normally issued back to the original payment method. Affichr cannot guarantee that a refund can be sent to a different card, bank account, wallet, or payment method. Stripe, card network, bank, and connected-account rules may determine how money moves and which account is debited for refunds, disputes, or chargebacks.
The provider, studio owner, or authorized Affichr admin initiates the refund through the available payment tools. A client request sent to Affichr support is not by itself a refund approval.
Stripe or another payment processor submits the refund to the card network or payment method.
The client's bank or card issuer posts the refund. Timing varies and is outside Affichr's direct control.
If a refund has been approved by the provider but has not appeared after a reasonable processing period, contact the provider first, then contact support@affichr.com with the booking details if the issue appears to be a platform or payment-status problem.
Platform, processor, or service fees may be non-refundable unless required by law or expressly stated at checkout.
Clients should contact the provider before initiating a chargeback, because many disputes can be resolved faster through the provider's booking and refund process. Affichr support may help locate payment records or route technical issues, but the provider remains responsible for explaining and applying its policy.
If a chargeback is initiated for a deposit that the provider believes is non-refundable, the provider is responsible for responding to the service dispute and explaining its terms. Affichr may provide platform records available in the account, such as booking confirmations, cancellation records, refund terms shown through the app, payment records, or relevant platform communications, when required by a payment processor workflow, applicable law, fraud review, or account-security review.
Providing records or technical support does not make Affichr responsible for the provider's policy, service, cancellation, no-show decision, refund decision, or dispute outcome. Stripe's and card networks' dispute procedures apply to payments processed by Stripe. Affichr does not control the final decision made by a card issuer, payment network, or payment processor.
Providers may choose to offer a deposit transfer, credit, or refund for genuine emergencies. Clients should contact the provider as soon as possible and may be asked for reasonable supporting information where lawful and appropriate.
For events outside the reasonable control of the client or provider, such as natural disasters, government orders, major outages, or emergency closures, Affichr encourages a fair resolution such as rescheduling, credit, or refund, subject to applicable law.
Artists, studios, and salons are responsible for clearly communicating their service terms, deposit amounts, cancellation windows, no-show rules, refund terms, taxes, and legal obligations. Affichr provides tools to help display, collect, record, and manage deposits, but Affichr is not the provider of the tattoo, salon, consultation, or related service and is not responsible for a provider's failure to disclose or follow its own terms.
Providers may set more generous refund or rescheduling terms than this default policy. Providers may also set stricter terms where they are clearly disclosed to the client before payment and permitted by applicable law and platform rules.
Deposits are charged in the currency shown at checkout. Affichr's current North American default is USD unless the provider, checkout page, or account configuration states otherwise.
Artists, studios, and salons are responsible for determining, collecting, reporting, and remitting applicable sales, use, excise, VAT, GST/HST, or other taxes unless Affichr is legally required to do so for a specific transaction.
This policy should be reviewed by qualified legal counsel before publication and periodically updated as product behavior, payment flows, provider settings, and applicable laws change.